Whose products and equipment do you use?+
We can bring our own cleaning supplies, products and equipment, or discuss using the preferred products and equipment you already keep at home. We’ll agree what works before your visit. Let us know about product sensitivities or delicate surfaces so we can plan accordingly.
Can I ask for a regular clean?+
For homes, ask about weekly, biweekly or occasional cleaning. For small offices, we offer Saturday daytime cleaning every week or every two weeks (biweekly). All cleaning takes place during the day, with the exact time agreed together and subject to availability.
Do you offer home move-in and move-out cleaning?+
Yes. We clean homes before moving in or after moving out, including houses, apartments and rental properties. We welcome homeowners, tenants, landlords and property managers. Tell us the size, condition, whether the property will be empty and your moving or handover timing. We’ll agree the tasks, a bespoke quote and daytime availability before confirming the work. Deeper cleaning and appliance interiors can be discussed as part of the scope.
Is there anything outside your scope?+
Our initial service doesn’t include mould remediation, biohazards, pest waste, medical cleaning, exterior or high-access work, carpet extraction or heavy lifting. We’ll confirm what’s included before service.
How do I cancel or change an existing visit?+
Please give at least 48 hours’ notice for cancellations or rescheduling. Call 519-476-0372 or email [email protected]. The website inquiry form is for new inquiries and does not process cancellations or changes.
Does an inquiry book a cleaning?+
No. It starts a conversation. We confirm the scope, fee and availability with you before any visit is booked.